When I read the word 'Orange' in the title.

I lost even more interest when you mentioned 'Livebox', having had dealings with the excrescence from hell (the Livebox, but I suppose that applies to Orange as well...)

I assume, based on customer service dealings, 90% of the offerings will be blurry, incorrect and in some heavily accented pigin english.

Why doesn’t Orange work out the kinks in the rubbish services they offer at the moment, before going into any other business area!!