My Macbook Hard drive burned out on me three weeks ago. A replacement took 2 weeks roughly but it was incredibly frustrating to lose about 6 GB of music that I hadn't backed up recently, and a LOT of creative work. I love the OSX system and despite a few flaws really do like my Mac but this really dented my faith.

Since this is now a "Known fault" I would like Mac to provide me with a new decent PC as a replacement so I don't have to worry about it, I'm going to contact them and find out what bullshit excuse they can come up with.

My only advantage is that I work for a technical support team for a large telecoms company and if they don't give me decent compensation or response I can always cost them a LOT of sales with recommending other cheaper computer alternatives. As much as I love the product shoddy quality is not going to win my loyalty.