Took them THREE MONTHS to recognise my XPS had a problem enough to repair it! THREE MONTHS of constant harassment and calls. When they eventually replaced the GPU it worked fine (its been replaced twice). It still occasionally goes weird but works again if I close the lid and open it again.

I had to buy another laptop during that time because I needed a computer. Grrrrrrrrrrrrrrrrrrrrrr!!!!!!! My next computer will be a mac!