The Reality distortion field is now available to the plebes in the company too.

Obviously Apple believe that there's no such thing as bad PR.

When I did tech support Iomega (not a high point of my career) if a customer said they were a journalist, we were to ignore stats and help them as much as possible.

At least that way if somebody was writing a review of some of our hardware and it blew up, they would say (in theory) that they were treated properly.

Apple know that can get away with anything.