I'm afraid that I couldn't recommend a Sagem set top box to anyone because of their atrocious customer support.
My PVR bricked yesterday (not entirely unexpected) because of shoddy firmware. But this problem has been known about for two years or so and, calls to customer support during that time have received blatant lies about an imminent fix.
My advice, don't buy Sagem. (and I think you'll find plenty of other users of the same PVRs feel the same way)
The Sagem models have never appeared on the official lists of devices affected, but it's been pretty well known amongst the forums that the PVR72xx range could not cope with the split NIT.
I've refrained from retuning for the last year or so because of this, but the retune has forced my hand and the box is now pretty much useless.
Many of the boxes on the list, known to be affected were sold prior to the digital tick scheme. But these Sagems had the tick, and have never worked properly (mine had a note in the box from Sagem telling me about (some of) the bugs in the firmware that they were working on fixing.
In my opinion, the device has never actually been fit for purpose, and I will probably be chasing my retailer under the sale of goods act.
Samsung UN55B8000 55" LED TV (Widescreen, 1920x1080, HDTV)
LG Electronics 42LH30 42" LCD TV (Widescreen, 1920x1080, HDTV)
Samsung UN55B8500 55" LED TV (Widescreen, 1920x1080, HDTV)
Sony BRAVIA KDL-40EX400 40" LCD TV (Widescreen, 1920x1080, HDTV)
Samsung UN40B6000 40" LED TV (Widescreen, 1920x1080, HDTV)
2 posts • joined Thursday 1st October 2009 08:15 GMT
David O'Rourke
Poor customer support → #
Posted Thursday 1st October 2009 11:22 GMT
In Sagem DSI86HD
I'm afraid that I couldn't recommend a Sagem set top box to anyone because of their atrocious customer support.
My PVR bricked yesterday (not entirely unexpected) because of shoddy firmware. But this problem has been known about for two years or so and, calls to customer support during that time have received blatant lies about an imminent fix.
My advice, don't buy Sagem. (and I think you'll find plenty of other users of the same PVRs feel the same way)
David O'Rourke
@adam payne - Sagem not on affected list → #
Posted Thursday 1st October 2009 11:22 GMT
In Nationwide Freeview tune-up takes place today
The Sagem models have never appeared on the official lists of devices affected, but it's been pretty well known amongst the forums that the PVR72xx range could not cope with the split NIT.
I've refrained from retuning for the last year or so because of this, but the retune has forced my hand and the box is now pretty much useless.
Many of the boxes on the list, known to be affected were sold prior to the digital tick scheme. But these Sagems had the tick, and have never worked properly (mine had a note in the box from Sagem telling me about (some of) the bugs in the firmware that they were working on fixing.
In my opinion, the device has never actually been fit for purpose, and I will probably be chasing my retailer under the sale of goods act.